I got a Philips Sonicare toothbrush last Christmas. I'd been with Oral-B before that. I'm glad I switched to Sonicare and I consider it a better product.
One thing Sonicare does that takes some getting used to is the smartphone app with the toothbrush. I wasn't used to turning on my iPhone and clicking on an app to brush my teeth - I still only use the phone at night. Still the app is handy and pretty well designed.
One problem I've noticed is that on iPhone at least, the Sonicare app can become "disconnected" from the toothbrush. This has happened twice in the three months I've been using it. When the problem occurs the app does not detect that the brush is turned on. Clicking retry or troubleshoot from the Sonicare app did not seem to help.
The solution is this for iPhone
go to Settings
select Bluetooth
cycle Bluetooth off, then back on
under My devices, for the Philips Sonicare device, click the information icon at the right
click Forget This Device
with the Sonicare toothbrush turned on, off the charger, and nearby, iPhone Bluetooth should then show it as an available device. click to pair with the Sonicare device and the Bluetooth connection should be good again for a few weeks.
if it loses the connection again in a few weeks or so just repeat this process of forget device / re-pair and it should fix it
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| Philips Sonicare toothbrush |
